The Covenant
between us.

By making a Reservation, presenting a Voucher, or attending the Sanctuary to receive a Ritual, you confirm that you have read these Terms, that you accept them in full, and that you have the legal capacity to enter into a binding agreement under the laws of the Republic of Indonesia.

A. Age & capacity

You must be eighteen (18) years of age or older to make a Reservation in your own name. Guests under the age of eighteen may receive selected Rituals only with the written consent and in-Sanctuary attendance of a parent or legal guardian, and only where the Ritual has been expressly authorised by us as suitable for minors (see Article XII).

B. Reservations on behalf of others

If you make a Reservation on behalf of another person — for example, a spouse, friend, colleague, or gift recipient — you represent and warrant that you have the authority to bind that person to these Terms, that you have communicated their substance to them, and that you accept joint and several responsibility for any cancellation fees, no-show charges, or property damage attributable to the attended guest.

C. Truthfulness of information

You agree that all information you provide to us — including your name, contact details, dietary restrictions, allergies, pregnancy status, medical history, and any other matter relevant to the safe delivery of the Ritual — is true, accurate, and complete to the best of your knowledge. You undertake to inform us of any material change in such information before the Ritual commences.

D. Right to refuse

We reserve the right, exercised in good faith, to refuse or terminate any Reservation where we reasonably believe that a Guest lacks legal capacity, has misrepresented material information, is intoxicated, presents a clinical contraindication, or has previously breached these Terms. Where a Reservation is refused for misrepresentation, no refund of any deposit shall be due.

Published prices are net of the Service Charge and Government Tax. Each invoice will display a transparent break-down: the Ritual price, the 10% Service Charge, the prevailing PB1 Government Tax, and any discretionary gratuity you elect to add. Where local regulation changes the applicable rate, the new rate will apply from its statutory effective date — including for Reservations confirmed before that date but performed after it.

A. Service Charge

The 10% Service Charge is a customary hospitality levy. It is shared, in accordance with our internal distribution policy, among the therapists, attendants, reception, and support staff who contribute to your visit. It is not a gratuity, and its inclusion does not preclude an additional gratuity at your discretion.

B. Gratuities

Gratuities to individual therapists are entirely at your discretion, are gratefully received, and pass to the therapist in full. They may be added to your final bill or given directly. We neither encourage nor discourage tipping; the quality of your Ritual will not vary by reference to it.

C. Price changes

We may revise the menu and its prices at any time. Any Reservation already confirmed in writing is honoured at the price set out in its Confirmation, save where the change arises from a statutory tax adjustment as described above, or where the Reservation has been moved at your request to a Ritual at a different price (in which case the new price applies in full).

D. Promotions & package codes

Promotional codes, seasonal offers, and partnership benefits are not stackable unless expressly stated, are not redeemable for cash, are non-transferable, and are subject to any blackout dates or capacity caps published with the promotion. Eligibility is verified at booking; an offer applied in error may be withdrawn at any point up to and including arrival, and the standard menu price reinstated.

We ask that Guests arrive fifteen (15) minutes before the scheduled start time to allow for a calm welcome, the completion of a confidential health intake, and the unhurried passage from street to robe. The Ritual cannot begin meaningfully without that interval; please treat the start time as the hand on the therapist, not the hand on the door.

A. Late arrival

Where you arrive after the scheduled start time, we will do our best to deliver the full Ritual; however, in order not to disturb the Guest who follows you, the session may be shortened by the equivalent of your delay. The published price is not reduced in such cases — the time has been reserved exclusively for you. If your delay exceeds thirty (30) minutes, we may, at our discretion, treat the Reservation as a no-show under Article V.

B. Session duration

The duration stated on our menu refers to therapist hands-on time. It does not include the welcome, consultation, changing, hydration, or close. A "60-minute massage" reserves approximately ninety (90) minutes of your afternoon. We do not extend the hands-on portion to compensate for late arrival or for time absorbed in consultation; the integrity of the schedule that follows you depends on it.

C. Forfeiture in package contexts

Where a Reservation is part of a multi-Ritual Programme or prepaid Package, time forfeited under this Article is forfeited in respect of that single visit only and does not affect remaining sessions. Unused minutes within a single Ritual cannot be carried to a subsequent visit.

Sang Spa Signature is a strictly non-sexual, non-erotic establishment. Every Ritual on our menu is therapeutic, ceremonial, or aesthetic in nature. Our therapists are professionals, and the treatment room is, for the duration of the Ritual, their place of work.

A. Draping & modesty

You will be invited to undress to the level of your comfort, and proper draping is observed at all times. Areas of the body not actively being treated remain covered. You may decline to remove any garment, you may pause or end the Ritual at any time without explanation, and you may at any moment request a different therapist or a same-gender therapist where one is available.

B. Pressure, technique & communication

Pressure, posture, oil quantity, and ambient temperature are tailored to your preference. We encourage you to speak openly with your therapist throughout — whether to ask for more or less pressure, a focus on a specific area, or silence. The Ritual is for you; speaking honestly about it improves it.

C. Therapist–Guest boundary

Any sexual proposition, suggestive remark, deliberate exposure, attempt to remove draping, or unwanted physical advance towards a therapist or member of staff is a material breach of these Terms. The Ritual will be terminated immediately, the Guest will be required to leave the Sanctuary, the full Ritual price will be charged, future Reservations will be refused, and we reserve the right to report the conduct to the relevant authorities under applicable Indonesian law.

D. Right of withdrawal — therapist

Our therapists are entitled to terminate any Ritual, at any moment, where they reasonably believe that to continue would compromise their safety, the safety of the Guest, or the integrity of the treatment. Where a Ritual is terminated for cause attributable to the Guest, no refund shall be due.

Each Guest is provided with a private, key-locked locker in the changing facility. We ask that all valuables — jewellery, watches, electronic devices, passports, and cash — be placed within it for the duration of the Ritual. The locker is for your sole use and the key remains in your possession throughout the visit.

A. Limit of safekeeping

We exercise reasonable care to maintain the security of the locker facility. We are not, however, an insurer of your possessions. To the fullest extent permitted by law, our liability for the loss of, theft of, or damage to any item brought onto the premises is limited to a maximum of IDR 10,000,000 per Guest per visit, and is excluded entirely in respect of items left outside the locker, items not declared to reception, and items of an unusual or extraordinary value (such as fine jewellery, luxury watches, or large sums of cash).

B. Items found

Items left behind are logged at reception, held for a minimum of thirty (30) days, and may be returned to the Guest by traceable courier at the Guest's cost. After that period, unclaimed items are donated to a local charity or, where appropriate, disposed of.

C. Damage to Sanctuary property

Where a Guest causes wilful or grossly negligent damage to the Sanctuary's property — including linens, robes, equipment, finishes, or fittings — the Guest shall reimburse us the reasonable cost of repair or replacement, charged to the card on file or invoiced as appropriate.

Some Guests require additional consideration. The clauses below set out our standing accommodations and the standing limits within which we work.

A. Minors

Selected family Rituals — Junior Facials, foot rituals, and gentle scalp treatments — are available to Guests aged twelve (12) to seventeen (17) in the presence of a parent or legal guardian who has signed our minor-consent form. Guests under twelve are not currently accommodated. No Ritual involving deep tissue, prolonged heat exposure, hydrotherapy, or essential-oil saturation is offered to minors regardless of consent.

B. Pregnancy

Specifically formulated Ibu Hamil rituals are offered for Guests who are past the first trimester (week 13 onward) and whose pregnancy is uncomplicated. Treatments involving hot stones, deep abdominal work, sustained prone positioning, or essential oils contraindicated in pregnancy (such as rosemary, sage, or juniper) are not performed during gestation. We require written disclosure of pregnancy at the point of booking; we may, where prudence requires, request a letter of clearance from your obstetrician.

C. Mobility, sensory & cognitive considerations

Our Ubud premises are partly heritage and partly modern; not all areas are step-free. We will gladly discuss access in advance and, where appropriate, adapt the Ritual, relocate the treatment to a more accessible room, or recommend a more suitable alternative. Guests who travel with a carer are warmly welcomed; the carer attends without charge.

D. Mental health & emotional release

Bodywork can occasion unexpected emotional response. Our therapists are trained to hold such moments with discretion and care, but they are not licensed mental-health practitioners. Guests with a current diagnosed condition affecting capacity to consent, perception of touch, or tolerance of confined spaces are asked to discuss this with us in advance so that we may design an experience that is both safe and meaningful.

These Terms, the Reservation, and any non-contractual obligation arising out of or in connection with them are governed by, and construed in accordance with, the laws of the Republic of Indonesia, without regard to its conflict-of-laws principles.

A. Direct resolution

We are firm believers that the great majority of disagreements are resolved over a quiet conversation. Any concern, complaint, or claim should in the first instance be raised with our Guest Relations team at guestrelations@sangspa.com. We undertake to acknowledge receipt within three (3) Working Days and to provide a substantive response within twenty-one (21) Working Days.

B. Mediation

If a matter cannot be resolved directly, the parties will, before commencing any formal proceedings, attempt good-faith mediation through a single mediator agreed between them, sitting in Bali. Each party shall bear its own costs of mediation; the mediator's fees shall be shared equally.

C. Jurisdiction

Subject to clauses A and B, the parties submit to the exclusive jurisdiction of the District Court of Denpasar (Pengadilan Negeri Denpasar), save that we retain the right to commence proceedings to recover sums due in any court of competent jurisdiction where the Guest resides.

D. Statutory consumer rights

Nothing in this Article restricts any non-waivable consumer right available to you under Indonesian Law No. 8 of 1999 concerning Consumer Protection (Undang-Undang Perlindungan Konsumen) or any equivalent statute in your country of habitual residence.

These Terms are reviewed at least annually, and ad-hoc whenever a change in our practices, the law, or the menu requires it. The version, version date, and a brief changelog are recorded at the close of every revision.

Where a revision materially alters the substance of the agreement between us — pricing structure, cancellation terms, liability cap, or governing law — we will notify all Guests with active Reservations or active Vouchers in advance, by email and by a clear notice on the website footer for at least thirty (30) days before the revised Terms take effect. The version applicable to your Reservation is the version in force on the date of its Confirmation; later non-material revisions do not retro-actively change that.